TENSTEP SHIPPING POLICY

SHIPPING COST

Domestic: FREE shipping within Malaysia.

International: Shipping rates vary by country, contact us at contact@tenstep.com.my or WhatsApp +6011-11693473

DELIVERY SCHEDULE

Domestic: West Malaysia (1-5 business days); East Malaysia (5-8 business days)

International: 6-15 business days

TRACKING ORDER

Tracking information will be sent via email once your item has been shipped.

Note: Orders placed before 10am (Malaysian Time, Monday-Friday) will be shipped on the same day.

SHIPPING ZONE

We are proud to offer WORLDWIDE SHIPPING to all countries!

CUSTOM DUTIES

International orders may be subject to duties and taxes imposed by the destination country, which are to be borne by the recipient. TENSTEP will not be liable for the aforementioned charges.

Please note:
  • International shipments are subject to customs clearance procedures, which may cause delays beyond the original delivery estimates.
  • Customs policies and import duties vary by country. To avoid surprises, please contact your local customs office for more information on applicable duties and taxes.