FREQUENTLY ASKED QUESTIONS

PRODUCT-RELATED

The Rolling Duffle Suitcase (The Rover)

Yes. The Rover is designed to be a cabin size (carry-on safe).

Most certainly! It is designed to fit comfortably in most overhead bins so you don't have to worry.

Yes! TENSTEP adheres to a cruelty-free philosophy, prioritizing a balance between high-quality, ethically sourced materials that are aesthetically pleasing and long-lasting.

The Rover is made from 100% vegan leather — NO animal-based extracts or by-products are used in the manufacturing process.

Fret not, the Rover gotcha back come rain or shine. It is crafted with a water-resistant lining that protects your belongings from liquids, rain, and accidental spills.

Check out our product page for more information!

To ensure the longevity of its material, we highly recommend emptying the bag and properly folding it flat for storage when not in use. Store it in a cool, dry place.

At TENSTEP, we stan inclusivity. It is built for all journeys, and perfect for anyone and everyone!

ORDERS & SHIPPING

You can refer to our shipping policy here. Should you need further assistance, please do not hesitate to email us at contact@tenstep.com.my.

Our team works very quickly to process all orders. Unfortunately, we do not offer a cancellation window and all orders are marked as final once submitted.

If you wish to amend your order, please notify us via WhatsApp or email at contact@tenstep.com.my. While we do our best to accommodate your request, please note that changes are not guaranteed.

WARRANTY

Yes! The Rover is protected by a limited 12-month warranty covering any manufacturing defects.

For details, please refer to our full warranty policy.